Please read this form to better understand how your order and our processing &
shipping procedures work & a bit about our Return and Exchange Policy may effect your
order. Please note that you must Acknowledge that you have read this form in order to
continue with our ordering process by clicking on the "accept" button at the bottom of this page!
ORDER PROCESSING TIME
Once we receive an order, by any means, this order goes to our processing
section for acquisition and fulfillment and a copy goes to our compliance section to check
on the legality issues involved with Nevada State Gaming Control Commission. This
takes approximately 3 ~5 business days (this may change depending on the supplies
ordered). Due to the several steps and issues we must
comply with we can not ship all orders the same day they are received. We take all the
steps necessary to make certain that you receive your order correctly and that we have not
violated any rules and regulations. Please remember,
your are ordering from a Nevada Company and ordering Gaming Products, Original Gaming
Products, (not knock-OFF'S) and gaming products in Nevada are controlled as a privileged industry.
All chip art graphics or other graphics submitted to us for chips or other
forms of reproductions become the property of CLH or one any appointed subsidiary
thereof, and can be reproduced by CLH or its appointed subsidiary at any
time without notice and without permission of the original artist.
This is due in part to the fact that most all of the chip art graphics we
are presented with must be edited by our own staff to fit the correct
format, this costs us money and time and once edited become our
property. We seldom if ever have a problem with this, however
in the past we have had customers complain that we have used art similar
to the art they supplied us with. We are in the chip manufacturing
business, it is not in our best interest to manufacture a chip for one
person or group then make the same chip for another group, that is not our
intent here. However when we have a customer cancel on an order that
we have already produced we reserve the right to use that art to build
chips for someone that actually pays their bills.
ORDERING BY MAIL & I-Check
In order for us to give you the best possible customer service and
insure your products get to you the fastest way possible with the least amount of
confusion, we are requiring that you Please either call - FAX or email us for
confirmation on product availability, shipping cost, and method BEFORE you
send us a MAIL IN ORDER - I-Check with a CHECK or money order. By doing so we
can confirm the product is available, the estimated arrival time and TOTAL COST of both
merchandise and Shipping. Some of our items must be shipped by truck. Our
software does not calculate TRUCKING FEES automatically so we default to SHIP FREE.
This DOES NOT MEAN FREE SHIPPING.
This means that we have to calculate your exact shipping charges.
All items carry a 30 day guarantee! If you are unsatisfied with your
purchase return it in its original condition for a refund minus a 15% restocking fee and
minus the freight costs. If you wish to substitute for another item send that one
back to us with a copy of your invoice, a letter with your requirements, and we will be
happy to assist you with another product. The restocking fee will not apply to this
situation, however the freight will be at buyers expense. If the item is
damaged please call us as soon as possible and do not throw away the contents or packing
material. Our shippers will retrieve the package, and we will re-ship your broken or
damaged item as soon as possible. If custom orders are canceled after
we have already produced the product, especially in the case of custom order
poker chips, a 15% cancellation fee will be charged.
Please allow 4~6 days for your item to ship via UPS, longer if you
have requested Surface (non UPS) Shipment. If you have not received a
notice of delay for your order within 4 weeks then email the above address
with as much information about your order as possible. Orders can take up to 6 ~ 8 weeks to produce
over and above our 4 ~ 5 day delay for processing. Please remember
some of these are custom manufactured products not mass produced as you would find
in a warehouse or discount store. This delay applies for many
orders, if you have a time sensitive order please call us to confirm
when we can actually produce and ship your order. This applies t o all
orders for chips or other merchandise, WE ARE NOT WALL MART OR K-MART, you
should not expect custom or other gaming products to be sitting on the shelf
for you to pick up as you would a Happy Meal at McDonalds, it just doesn't
work that way. We try our best to get orders to the customer as soon
as possible, however due to the supply situation this is not always in line
with our customers plans or time line, WELL - PLAN AHEA
Amusement Resources International
DBA: Jack Benson
THANK YOU FOR YOUR TIME.
To Continue on With Your Order Just Click On The Acceptance Button Below!